Grace and Hardy (The Company) refer you to professionals who assist with the breakdown of personal family relationships and assist with arranging meetings to enable agreements outside of the court process. The Company must process data (including sensitive personal data) so that it can provide this service, and in doing so the Company is a Data Controller.
Collection and use of Personal Data
The Company will collect personal data (including at times sensitive personal data) and will process your personal data for the purpose of referring you to professional to assist with the breakdown of a relationship and organising meetings. The legal basis we rely on to provide you with these services are as follows:
Consent from you
Personal information we will hold about you
Personal information refers to any identifiable information. We will only collect, use and retain information about you if we reasonably believe it is justified, required and useful in order to provide you with the support and services you require.
We may collect, use, store and transfer different kinds of personal information about you, such as your name, date of birth, gender, occupation, identity documents, financial information and in some cases sensitive personal data. This list is not exhaustive.
Information provided by you
You may provide us with information about yourself by making a website enquiry, filling in forms, or correspondence by phone, e-mail or other written form. We will use this information:
to undertake work on your case;
to communicate with others as necessary in connection with our work;
to enable our third party suppliers to carry out their services;
to enable others working with us to provide appropriate services to you;
to provide you with information about services we feel may interest you;
to notify you about changes to our services and/or website;
We may need to use sensitive personal data relating to you, to the extent reasonably required in connection with your case. This could include information relating to your race or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life, the commission or alleged commission of any offence or any related proceedings.
Information we collect about you
When you visit our website, we may automatically collect technical information, including your IP address and information about your visit using Google Analytics
We will use this information:
to administer and improve our website including troubleshooting, data analysis, testing, research, statistical and survey purposes;
for advertising analysis and measure its effectiveness
to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them; and
to deploy technology to keep our site safe and secure.
Information from other sources
We may receive information about you from other companies, including technical service providers, analytics providers, search information providers, credit reference agencies, and other experts who have been instructed in relation to your case. This information may be used in the same way as that provided directly by you. Due to the nature of the services we provide, we may also use sensitive personal data received from other sources relating to you in connection with our work.
How we will use personal information held about you
We will only use your personal information when the law allows us to and will use and share your personal data:
during your case with a third party such as a solicitor, Family Consultant, IFA, barrister, surveyor, expert or consultant, and disclose information in order to progress your case. Your initial acceptance of our services and terms of business include your agreement that we may disclose any such information as we consider to be in your best interests;
to monitor emails to investigate/detect unauthorised use of our e-mail system, or for any purpose permitted by law.
with business partners, suppliers and sub-contractors for the performance of any work we do with them or with you;
with data analysis and search engine providers that assist us in the improvement and optimisation of our website; and
We may disclose your personal information to third parties:
in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer; and
if we are under a duty to disclose or share your personal data in order to: comply with any legal obligation; to enforce any agreement(s) we have with you; or to protect our rights, property, safety, clients and/or other persons connected to us.
Where we will keep personal information held about you
Unfortunately, the transmission of information via the internet or email is not 100% secure. Through the use of strict processes, procedures and security features, we will do our best to protect your personal data held on our secure servers, however we cannot guarantee the security of your data transmitted to us and any transmissions are made at your own risk.
Our website contains links to various third parties of which we have no control over and sites will have their own privacy policies. We cannot accept responsibility should you decide to enter a third party website. Please check their policies before submitting any personal data.
Under GDPR, you have the right to view, access, amend or delete any of the personal data we hold. You have the right to withdraw consent at any time. Please email any requests to firstname.lastname@example.org
You will also find useful information on the ICO website www.ico.org.uk